Customer Service Training

• Etiquette and effective communication with customers with disabilities
• Creating disability friendly customer environments by using universal design principles
• Meeting requirements of the ADA and other laws
• Specialized training for the hospitality industry, financial services, and health care organizations

Benefits To You

Boost your market. 53 million Americans have disabilities. Companies marketing to people with disabilities can reach as many as 4 in every 10 consumers.

Increase revenues. People with disabilities have $220 billion in discretionary income. Hospitality industry revenues have increased by 12% after implementing the ADA (Government Accounting Office, 2002).

Expand your customer base. Gain cutting edge capability to attract and serve Baby Boomers, who are acquiring disabilities as they age.

Build customer loyalty. When people with disabilities feel welcome, they return, and tell others about your business.

See Palace Hotel profile.